Return Policy

At Mayzicup, we are committed to ensuring your satisfaction with every purchase. We offer a straightforward 30-day return policy for your convenience.

30-Day Returns

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

We accept returns for both defective and non-defective products. If you change your mind, you can also request a return within 30 days after receiving the product.

Return Process

To initiate a return, please contact our customer service team at sales@mayzicup.com. Upon approval, we will provide a designated return address. Kindly return the product to the specified return location.

Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.

For customers located within the United States, we will provide a local U.S. return address to make returning items convenient for you.

Refunds

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the current item and place a new order.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at sales@mayzicup.com. If the order has not yet been shipped, we will issue a full refund. If the item has already shipped, it will need to be returned in accordance with our return policy.

Restocking Fee

There is no restocking fee for items returned in accordance with this policy.

If you have any questions about our return process, please contact our customer service team:
Email: sales@mayzicup.com
Phone: +8618651120227
(Monday to Friday, 9:00 AM – 6:00 PM GMT+8)